Information For New Patients

Following the introduction of the new GMS2 GP contract in April 2004, new patients will be registered with the partnership but may express a preference for a registered doctor to appear on their medical card.

We would like to remind patients that when they make an appointment they have a responsibility to keep the appointment. If your appointment is no longer required, please cancel it so that it may be offered to someone else.

Zero Tolerance

In the rare event of someone being violent or abusive to the Doctors or staff within the surgery, immediate action will be taken, which may include calling the police and immediate removal of the patient from the practice list.

The Protection and Use of Patient Information

We ask you for information so that you can receive appropriate care and treatment.

We keep this information, together with details of your care, because it may be needed if we see you again.

We may use some of this information for other reasons: for example, to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, and can account for its actions. Information may also be needed to help educate tomorrow’s clinical staff and to carry out medical and other health research for the benefit of everyone.

Sometimes the law requires us to pass on information: for example, to notify a birth.

The NHS Central Register for England and Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information.

You have a right of access to your health records. Please contact the surgery to request this.

Everyone working for the NHS has a legal duty to keep information about you confidential.

You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit, we may need to share some information about you.

We only ever use or pass on information about you if people have a genuine need for it in your and everyone’s interests. Whenever we can we shall remove details, which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law.

Anyone who receives information from us is also under a legal duty to keep it confidential.

Complaints and problems; compliments and comments

Should you, at any time, feel unhappy about the treatment you receive from any of the team at Park View Surgery, please tell us about it.

Please feel free to contact Sue Melling, Practice Manager, at the surgery, either by telephone, letter, or by completing the complaints form and leaving in the box which can be found in Reception. She will be happy to discuss and try to resolve your worries.

The Practice is covered by guidelines issued by the Primary Care Trust (PCT) outlining how any complaints received should be handled. Copies of this document are available should you require it.

All complaints are fully investigated and a full reply sent to the complainant as soon as is possible – but within PCT agreed time scales.

Most complaints can be resolved by letter, but there are occasions when this is not the best or most appropriate medium and you may be invited into the surgery to discuss your complaint face to face. We are proud of the service we give to our patients and seek to improve at all times.