Sign inWhat do I do when the surgery is closed?
How do I request a Home Visit?
How do I request a Repeat Prescription?
How do I book an Appointment?
How do I use Online Booking Service?
Chaperones
Request advice when the surgery is closed
If you need urgent medical advice or attention when Reception is closed between 18.00 and 08.30, over a weekend or on a bank holiday, simply ring the normal surgery number.
You will be automatically transferred to the Communications Centre in Leicester who will triage your call and put you in touch with the team of local Doctors on call at Loughborough Walk-in-Centre.
Make sure you have a pen and paper handy.
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Request a home visit
The Doctors will visit you at home, if necessary. When you ask for a home visit the receptionist will always put two or three questions to you, not to cause offence, but to try and deal with requests for visits as efficiently as possible. You will almost always be asked if you are able to get to the Surgery and you will always be asked what the problem is. A brief description allows us to determine the urgency of your request. If there is any doubt about this the receptionist may put you through to the Doctor on call, or arrange for the Doctor to ring you back. Home visits are usually reserved for those who are housebound or who are genuinely too ill to come to the surgery. You will usually be encouraged to come to us, if at all possible, especially when it is a young child that is ill. You can help us by making home visit requests before 10.00am when there is usually one Doctor free to deal with these visits.
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Request a repeat prescription
In the patients’ best interest, the Doctors like to see patients they are prescribing for. However, for those patients who are on regular treatments the Doctor may authorise several ‘repeat’ prescriptions. The patient is requested to see their Doctor for a check-up when the due date has been reached, and then the process starts again.
Please allow at least 24 hours for a repeat prescription to be processed.
and
48 hours following a request for any item(s) not covered by the repeat prescription service.
Please note that the above timings do not include weekends and bank holidays
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Book an Appointment
Appointments can be booked In Person, by Telephone or Online. If you need an appointment on the same day please try to book before 10.30am to guarantee an appointment.
In Person
At the Reception desk.
By Telephone
Telephone Reception on 01509 230717
In person and by telephone, you will be offered:
- an appointment with the doctor
- an appointment with our Specialist Nurse Practitioner
- a telephone consultation with the doctor
- routine appointments, usually up to one month in advance
You can also discuss arranging a home visit, ambulance bookings, or general queries.
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Online
Routine appointments can also be booked via the website . Please ask at reception for a registration form which will provide access details.
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Book an Appointment via my mobile?
Patient Access is now available to download as an app to your Smartphone. This will enable you to book and manage your appointments, providing you have a connection to the Internet and you have completed the registration process, as detailed above in the ‘Online’ section
Click HERE for link to Patient Access app
Chaperones
If you feel you would like a trained chaperone to be present during a consultation or for an intimate examination, we will do our best to make one available. There will, however, be occasions where a chaperone may not be available e.g. a Friday afternoon. If this is the case you will be asked to come back at another time when one can be made available. Before any intimate examination you should be offered a chaperone, if this is not the case please make your wishes known.
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